Refund Policy

1. Scope

This policy applies to purchases made directly through arystotech.com and processed by Paddle as merchant of record. It does not apply to purchases made through third-party marketplaces, resellers, or custom enterprise contracts unless that channel's own agreement says otherwise.

2. Standard Refund Eligibility

For first-time purchases of downloadable ArystoTech software made directly through our website, customers may request a refund within fourteen (14) calendar days of purchase if one or more of the following applies:

• The product cannot be downloaded, installed, or activated with reasonable troubleshooting assistance.
• The product has a reproducible technical fault that materially prevents the advertised core functionality from working.
• The product delivered is materially different from the product description shown at the time of purchase.
• The purchase was made in error, such as a duplicate order for the same customer and product.

3. Pre-Launch and Pre-Order Purchases

If ArystoTech offers any pre-launch, pre-order, or early access purchase through the website, customers may request cancellation and a full refund at any time before the product or license is delivered, unless different terms are clearly disclosed at checkout.

4. Non-Refundable Cases

Refunds may be declined where permitted by law in situations including:

• Requests submitted more than fourteen (14) days after the purchase date for a standard digital software order.
• Issues caused primarily by unsupported environments, third-party software conflicts, or failure to follow minimum requirements after reasonable support has been offered.
• Abuse of the refund process, repeated purchase-and-refund patterns, or evidence of fraud, chargeback misuse, or license abuse.
• Custom development, consulting, setup, or enterprise services already performed unless otherwise agreed in writing.

5. How to Request a Refund

To request a refund, email sales@arystotech.com or support@arystotech.com and include:

• Your order email address.
• Your order reference or Paddle receipt number, if available.
• The product name.
• A brief description of the problem or reason for the request.

We may ask for basic diagnostic details when the request is based on a technical issue so we can verify the problem and help resolve it quickly.

6. Processing Time

Approved refunds are returned to the original payment method through Paddle. Once approved, refund processing time depends on your payment provider, but most refunds appear within five (5) to ten (10) business days.

7. Statutory Rights

This Refund Policy does not limit any mandatory consumer rights that apply under local law. Where the law in your jurisdiction gives you additional rights regarding faulty, misdescribed, or non-delivered digital products, those rights continue to apply.

8. Contact

For refund questions or requests, contact: